This Refund Policy applies to purchases made through MARCO AIR CONDITION (“we,” “us,” or “our”). By making a purchase, you agree to the terms outlined in this policy.
2. Eligibility for Refund
Refunds are eligible under the following circumstances:
Defective or damaged products upon receipt
Incorrect items delivered
Dissatisfaction with the product or service, subject to conditions outlined below
3. Refund Process
To request a refund, please follow these steps:
Contact our customer service at [email address] or [phone number] within [number] days of receiving the product.
Provide order details, a clear description of the issue, and, if applicable, photographic evidence.
Our customer service team will assess your request and provide instructions for return or resolution.
4. Conditions for Refund
Products must be returned in their original condition and packaging.
Refunds may be subject to inspection and approval.
Refunds are processed within [number] days of receiving the returned item.
5. Non-Refundable Items
The following items are non-refundable:
Services already rendered
Customized or personalized products
Products damaged due to customer mishandling
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Cancellation Policy
Orders can be canceled within [number] hours of purchase. Cancellation requests beyond this period may not be accepted.
8. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at [email address] or [phone number].
